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A large
part of visitors will leave websites if they cannot locate the
information they are looking for within minutes. Live chat will
enable visitors to your website to get information they need by
a click of a button. People prefer chatting with a live person
than going around a website looking for content. Once in the
chat session you can close the sale and actually move the
visitor's browser remotely to the order page.
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Websites are like regular stores. If you see a customer moving
from one item to another, you would ask them if they needed help
and then close the sale. MyWebChatLive enables you to do just
that from your website. You can watch in live time where a
visitor goes on your website and send them help messages. Each
message can be unique to every visitor. If you see a visitor
pausing in the checkout process, you can ask them if they would
like you to take the order for them.
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Phone
cost are a big portion of the monthly spending for companies.
With live chat, companies will reduce phone calls by an average
of 65%. One customer support representative can take
unlimited amounts of chats vs. one phone call. The service will
pay for itself from day one.
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Live Chat:
Provide sales and customer support to online visitors with
live chat.
Live Visitor Tracking:
Track visitors on your website in real time.
Click to Call:
Visitors can request call backs via a phone from
operators.
Encrypted Chat:
SSL chat sessions are encrypted so you may take
confidential information such as credit card numbers and
medical records.
Offline E-Mail Form:
An email form will be available for customer to leave
messages when no operators are available.
Monitor PCC Campaigns:
Comprehensive monitoring of online advertising from
Google, Yahoo, Msn, and more.
Push Web Pages:
Operators can remotely change customer's websites.
Customizable:
Customizable chat interface
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