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| Frequently Ask Questions |
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is live chat? Live chat enables you to add an image to your website where visitors can click on it to start a chat session with operators within your organizations. Does the 30 day free trial have any limitations? Our 30 day free trial account has full functionality with no limitations for 2 concurrent operators. How do I upgrade from the free trial account to paid service account? Simply signup for the service by visiting pricing page and clicking on "Signup". During the order process input the same business or company name as you did for the free trial. Once you have complete the order, the system will automatically upgrade your free trial. How can I signup for the service? Simply go the pricing page and click on the signup button. After the order has been completed, the system will email you within minutes all the information you need to get started. Is it easy to use your software? Yes, the software was designed to be used by any user with no technical knowledge. Is MyWebChatLive compatible with pop-up blockers? Yes, MywebchatLive is 100% compatible with any pop-up blockers. There is no need to worry about pop-up blockers disabling functionality. Do you have a user guide? Yes, we have a comprehensive user guide with picture walkthroughs on the entire live chat application. Please visit http://www.mywebchatlive.com/mywebhelp/user_guide.htm to access the user guide. Can I customize my live chat icons? Yes, almost all the software interface was designed to be customizable. Does the live chat client have spell check capabilities? Yes, spell check is build into the live chat client. You have the option to spell check as you type or before you send any messages. How can I add additional operators to my account? Please visit the pricing page and click on "Add Operators". Once completed, the system will automatically upgrade the number of operators in your account.
How can I add additional websites to my account? |
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